If you haven't already, download the firmware file and extract the zip file. Connect the drive with USB and no other device on the same port. Do not open any programs or start any system functions during the update as they can interfere with data transfer and damage the drive. Check the drive to ensure that there is no disk in the tray before you start the update procedure.
Go into the folder with the update file and double click the executable file. The downloader program will start.
If you need Repair Service, submit an online Contact Us. Please have the Serial number of your product and proof of purchase ready. Out-of-warranty service fees may apply for diagnosis, parts, and labor.
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